Supply
How an order is handled
The same method whether the order is one category or six. What changes is the length of the list, not how it is handled.
Steps
Four steps, each with something to show for it
Every step hands something over. That is what makes it checkable, rather than a description of good intentions.
Establish the requirement
We go through the material list for the project with you, and what each line is actually for.
- A line list both sides read the same way
Match the specification
Every line is matched to the product that suits it, with alternatives set out where more than one would do.
- A quote with matched lines
- Alternatives where they exist
Supply the quantities
Agreed quantities are delivered to the project site on the dates set.
- A delivery schedule with dates
- Delivery paperwork
Follow up
We stay with the project after delivery and take the later releases against the same order.
- Later releases against the same order
What we undertake
Four things, in writing before anything moves
Material quality
Products that meet the specification. No undeclared substitutions.
A clear supply
What arrives, in what quantity, and when — in writing.
Competitive pricing
A written quote for every order, itemised in full before anything moves.
Dates that hold
The delivery date is part of the agreement, not an estimate to be revisited.
Common questions
What gets asked before a first order
Can one order cover more than one category?
Yes, and it is why the list is shaped this way. Steel, cement and insulation on one supply order is clearer than three suppliers on three schedules.
How do I get a quote?
Send the product type, the quantity, the project location and the delivery date required. Those four lines are enough for a first quote that is close to the final one.
Where do you deliver?
Give the project location in your request and the quote confirms delivery to it and when. We do not publish a coverage list here, because delivery is confirmed per order.
How do I know the product matches my bill of quantities?
Describe the use alongside the line, not just the trade name. Matching is done on the use, and the quote sets out the product proposed and why.
Is there a minimum quantity?
Send the quantity you actually need, and the quote sets out what can be supplied and how. The sectors we deal with are listed on the About page.